Apply for position: Office Manager · Home Instead Recruitment
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Apply for position: Office Manager

Brighton, Hove and Shoreham

Home Instead Brighton, Hove and Shoreham is now over 3 years old and we have a requirement for additional administrative and operational support to aid our continued growth and the quality of our service provision.  This role is key to ensuring that we have robust administration processes, acting as a key support for the Director.

The role will be based in our Hove office, and joining our small office-based team – while most of our staff are working with clients in the field.  Like any small business, some overlap and team-working will be expected.  Strong attention to detail will be required, and excellent communication skills.

The role is initially part-time role, but some flexibility will be required, along with potential cover for care visits.

Requirements of the role:

  • General office support including answering the phone and taking enquiries
  • Assisting business owner with preparation of payroll, including mileage and expenses management and reconciliation of visits
  • Assisting business owner with invoice preparation and distribution, including the set up of Direct Debits and the monitoring of payments
  • Holiday management
  • Assistance with contract management of suppliers, such as pension provider
  • Potential future assistance with social media management and development
  • Contribution to effective evolution of office systems and quality assurance/compliance
  • Analysis and research for projects and business development ideas, helping to assess business cases, and help project manage changes in the business
  • Setting up meetings – such are Caregiver meetings or regular supervisions or service reviews
  • Diary management for business owner
  • Taking of minutes of regular meetings
  • Banking
  • Stock management and ordering office stationary
  • Occasionally assistance with:
    • writing up of new client Care Plans
    • Introduction of new Caregivers to clients
    • Quality checks with clients
    • Activity Logs reviews and other quality and compliance standards checking
  • Willingness to occasionally acting as stand-in CareGiver if required to maintain the operation – such as while establishing a new client or covering absence/sickness
  • Potentially, on-call mobile phone cover (for example, one weekend in 6)

The ideal candidate will be able to demonstrate:

  • Values in line with those of Home Instead, demonstrating a genuine desire to provide person-centred quality care at home and excellent customer service
  • Experience in office administration
  • Experience in financial management, with good analytical skills
  • Some awareness of HR policies and procedures
  • Attention to detail and an awareness of the importance of compliance
  • Great organisation skills, with energy and the ability to multi-task
  • Computer literate
  • Potentially, some experience with social media
  • Ideally, full driving licence
  • Good team player
  • Strong people skills and communication skills