Apply for position: Care Quality Supervisor · Home Instead Recruitment
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Apply for position: Care Quality Supervisor


Home Instead Senior Care Durham is a family run, multi award winning company, established in 2012. We support older people to remain living in their own homes where they are happiest, surrounded by personal possessions and memories.

At our last 2 CQC inspections we were rated OUTSTANDING, something we are all very proud of as less than 1% of providers achieve this. We placed in the Top 20 of home care providers in the North East, with a 10/10 rating from reviews from our clients. We’ve also won the Best Employer in Care Award, 5 stars, the last two years.

About the role

We are looking for a Care Quality Supervisor to become an integral key player within the office team.

You’ll be working alongside our fabulous team who are dedicated and really passionate about providing brilliant care to our clients. We are not just a team but a ‘work family’. Our operations manager is Annette, she has been here since we opened and ensures that everything runs smoothly and we maintain the standards and quality that our reputation has been built on.

Annette, along with the rest of the team loves all things doggy, and we have a Chief Barketing Office in the form of Geordie, a gentle and loving border collie who not only provides plenty of cuddles and kisses in the office, but goes out to visit clients with her human Sue. Annette enjoys good TV dramas, looking for bargains at car boot sales and weekends away.

The service we provide to our clients is bespoke and based around the relationship-led model of care and support. Everything we do is about putting the client first, we meet their needs and provide support when they want it, we do not expect clients to fit in to schedules.

Each visit is for at least 1 hour, so nothing is ever rushed or hurried and our CAREGivers have the time to give high quality care, our clients have the same CAREGivers so relationships can develop and we arrive on time, at the exact time the client has requested and we never leave early.

You will be responsible for acting as a mentor for CAREGivers and to provide direction, leadership, shadowing and support as required.

You will have a small team of CAREGivers that you will supervise and support. You will also support new staff to complete their Care Certificate.

The role is both community and office based, a lot of your hours will be spent out and about supporting CAREGivers and making sure our clients are happy, and delivering care yourself to clients as required. We need you to be a confident decision maker, able to work at a fast pace, and make decisions.

You’ll be expected to contribute to the continuing growth of the company by demonstrating innovative practice and be comfortable using and supporting CAREGivers to use advancing technology.

There will be 8 of us making up the office team, Helen, Paula, Sue, Trudi, Vicky and Wendy work alongside Annette, our role is to ensure that our CAREGivers have immediate access to support and advice when they need it, that clients have any queries dealt with immediately and who help support the wider business in all areas.

Vicky has a passion for reading, swimming, getting back to nature and spending time with her young family, after Christmas Vicky will be taking on the role of coordinating our CAREGiver schedules

Helen enjoys kick boxing and reading and 2 daughters who keep her busy. Helen is our Registered Care Manager and responsible for ensuring the highest quality care is provided and that we continue to exceed CQC requirements.

Trudi is the owner and director here and started Home Instead due to the poor care her mum received; you’ll hear more about her story when you join us. Trudi has a big boisterous dog and enjoys holidays.

Sue (and Geordie) love running and sport, Sue can be found out on her motorbike and enjoying weekends away.

Paula enjoys watching football, Christmas films, and husband, son and little dog.

Wendy really enjoys a cruise holiday and time with her family.

Working hours for this role can be for 25, 30 or 35hrs a week, working 10 days over a fortnight, including every other weekend. So you get a day off in the week every week, and a weekend off on alternate weeks. There is also a need for you to be part of the on-call rota, which will be 1 weekend in 5, and 1 evening a week, although these ratios could change to meet business need. The weekend on-call will fall on a weekend when you are already scheduled to work.

Who we’re looking for

You’ll need to have previous experience in a supervisory capacity, although not necessarily in care, but you do need previous care experience. Perhaps you are an experienced senior carer, frustrated with the way care is delivered and want the chance to make a real difference to the lives of older people.

You need excellent written and verbal communication skills, interpersonal skills and basic Microsoft Office Skills and the ability to learn to use our own software. You’ll need to be great at working with people as part of a team, but must be able to work independently and use your initiative.

You’ll also need to be able to prioritise and manage your work load, but an eye for detail is really important. You need a friendly and easy going personality, with a positive can do attitude, and make people feel at ease, you’ll also need to be confident if you see poor practice or unsafe working styles to address this directly with the people you supervise.

You'll need to build relationships quickly and have both clients and our CAREGivers needs at the heart of all you do, if you have - then we would love to talk to you about this exciting role. Due to the need to carry out on-call duties, which may require you to occasionally support team members out in the field in emergency situations and also the requirement to travel throughout the community to conduct assessments, you should have a driving licence and access to a vehicle.

What’s on offer?

A competitive salary, contracted hours, paid mileage and contributory pension scheme, access to a staff discount benefit scheme and additional payments when on-call. A supportive and fun environment to work in, working with people who are passionate about their roles and changing the lives of the people who trust us to care for them. You’ll get 28 days holiday including bank holidays. We will provide you with award winning training and we can access nationally recognised qualifications such as a diploma in health and social care.

A bit more about us

As well as some of the awards we’ve already mentioned, we hold two awards from the Princess Royal for our dementia training and our end of life care, and the Queen’s Award for innovation, due to the unique way we deliver services and it’s all down to our amazing staff.

Is this the job for you?

If you like what you’ve read and you meet the criteria of who we are looking for, then we need to speak to you, you can either call us for a chat or arrange to pop in for a coffee and informal chat as we really want to know more about what you will bring to the role, your experience and for you to tell us how you live our values every day, if you prefer to email then please add some information to the email, so we can find out the same information about you as we would if you had a chat with us